Refund policy

Refund & Return Policy

At MO$ION, we want you to love your purchase! If you’re not completely satisfied, we’re happy to offer returns and refunds under the following conditions:

Returns

  • Items can be returned within 30 days of delivery.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Returns must be initiated through our [return portal/contact email] before sending the item back.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive and inspect your return, we’ll issue a refund to your original payment method within 1-2 business days.
  • Shipping fees are non-refundable unless the return is due to our error.
  • If an item is returned damaged or not in its original condition, we may decline the refund or offer a partial refund.

Exchanges

  • We offer free exchanges for sizing issues within 15-30 days of delivery.
  • If your desired size or style is unavailable, we will issue store credit or a refund.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Sale or clearance items
  • Customized or personalized items
  • Underwear, swimwear, and accessories (for hygiene reasons)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at contact@mosion.store within 30 days with photos of the issue. We will cover the return shipping and send a replacement or issue a full refund.

How to Start a Return

  1. Email us at www.mosion.store with your order number and reason for return.
  2. We will provide a return authorization and shipping instructions.
  3. Send the item back using your preferred shipping method.
  4. Once received, we’ll process your refund or exchange within 3-5 business days.

For any questions, feel free to contact us at contact@mosion.store.